Terms of Service

These Terms of Service govern your use of the Diss Discount website and your purchase of products through our online store. Throughout these Terms, “Diss Discount,” “we,” “us,” and “our” refer to the business operating this website.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service. These Terms should be read together with our other applicable policies, including our Privacy Policy, Payment Policy, Shipping Policy, Return & Refund Policy, and Order Cancellation Policy.

1. Using Our Website

You may use the Diss Discount website only for lawful purposes and in accordance with these Terms.

By using the website, you confirm that you have the legal capacity to enter into an agreement where required. Where appropriate, a parent or legal guardian may supervise or consent to a younger person's use of the website.

You must not use our website for fraudulent, unlawful, abusive, or unauthorised activities.

2. Website Access and Restrictions

We may restrict, suspend, or terminate access to our website where we reasonably believe that a user has seriously or repeatedly breached these Terms, misused the website, or created a security or operational risk.

We also reserve the right to refuse or cancel an order where there is a legitimate reason, including payment problems, suspected fraud, product availability issues, obvious pricing errors, or misuse of our website.

3. Website Information

We make reasonable efforts to keep the information on our website accurate and current.

However, information such as product descriptions, dimensions, specifications, colours, photographs, availability, pricing, and other website content may occasionally contain errors or become outdated.

Where an error is identified, we may correct or update the relevant information.

4. Products, Images and Availability

We aim to present product information, photographs, dimensions, specifications, and features as accurately as reasonably possible.

The appearance of colours may vary depending on your screen, device settings, lighting conditions, and photography.

Product availability can change without notice. We may limit quantities, update product ranges, or discontinue products when necessary.

5. Prices and Charges

Product prices on our website are displayed in GBP (£).

Prices may change from time to time. Any applicable delivery charges, taxes, or other costs will be presented during the purchasing process where applicable.

If an obvious pricing or product information error affects an order, we may contact you before processing the order to explain the issue and discuss the available options.

6. Placing an Order

When placing an order, you are responsible for providing accurate and complete information, including:

• Your name

• Billing address

• Delivery address

• Email address

• Telephone number

• Payment information

• Any other information required to complete the purchase

Providing incorrect or incomplete information may result in processing or delivery delays.

We may place an order on hold, refuse it, or cancel it where there is a legitimate reason, including suspected fraudulent activity, payment failure, inaccurate information, product availability issues, or an obvious pricing error.

7. Order Confirmation and Acceptance

Submitting an order through our website constitutes a request to purchase the selected products. An order confirmation may be sent to acknowledge receipt of your order.

An order confirmation does not necessarily mean that the order has been finally accepted or that every item is guaranteed to be available.

If an issue prevents us from fulfilling an order, we will contact you where appropriate and refund any payment taken for products that cannot be supplied, subject to applicable law.

8. Payment and Billing

Payments are processed through the payment methods and providers made available during checkout.

You agree that the billing and payment information provided during checkout is accurate and that you are authorised to use the selected payment method.

Further information about payment processing is provided in our Payment Policy.

9. Shipping and Delivery

Delivery arrangements, estimated timeframes, applicable charges, and delivery-related procedures are explained in our Shipping Policy.

Delivery estimates are provided as guidance and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, or other unforeseen events.

10. Returns, Refunds and Cancellations

Returns, refunds, exchanges, and order cancellations are handled in accordance with our applicable website policies and your statutory consumer rights.

Please refer to our Return & Refund Policy and Order Cancellation Policy for further information.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.

11. Third-Party Services and Links

Our website may use or link to services operated by third parties, including payment providers, delivery services, technology providers, or external websites.

Third-party services operate under their own terms and policies. Diss Discount is not responsible for the content, availability, security, or privacy practices of external websites that we do not operate.

You should review the applicable terms and privacy information before using a third-party service.

12. Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Where applicable, Diss Discount processes personal information in accordance with UK data protection requirements, including the UK GDPR and Data Protection Act 2018.

13. Prohibited Activities

When using our website, you must not:

• Use the website for unlawful or fraudulent purposes

• Provide deliberately false or misleading information

• Infringe intellectual property or other legal rights

• Attempt to gain unauthorised access to our systems

• Introduce viruses, malware, or other harmful code

• Interfere with website security or functionality

• Scrape or collect information without appropriate authorisation

• Harass, threaten, or abuse our staff or other users

• Use our website to facilitate unauthorised or illegal activities

We may take appropriate action where these restrictions are breached.

14. Intellectual Property

Unless otherwise indicated, content appearing on the Diss Discount website, including text, graphics, photographs, logos, product information, page layouts, and other materials, is owned by or licensed to us.

You may access and use website content for personal, non-commercial purposes connected with browsing our website and purchasing our products.

You must not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without appropriate written permission.

15. Website Availability and Liability

We take reasonable care in operating our website, but we do not guarantee that the website will always be available, uninterrupted, completely error-free, or free from technical problems.

To the extent permitted by applicable law, Diss Discount will not be responsible for indirect or consequential losses arising from your use of the website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful. These Terms also do not affect statutory consumer protections available to you under applicable UK law, including rights under the Consumer Rights Act 2015.

16. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

Where a dispute cannot be resolved directly between the customer and Diss Discount, the matter may be dealt with by the courts of England and Wales where legally applicable.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, products, or applicable legal requirements.

The updated version will be published on this page together with its applicable effective date.

Where permitted by law, continued use of the website after updated Terms have been published will constitute acceptance of the revised Terms.

18. Contact Information

If you have questions regarding these Terms or need assistance with an order, please contact:

Business Name: Diss Discount
Address: 4 Mere St, Diss IP22 4AD, United Kingdom
Phone: +44 1379 640486
Email: help@dissdiscount.com

Business Hours:

• Monday: 9:00 AM–5:00 PM

• Tuesday: 9:00 AM–5:00 PM

• Wednesday: 9:00 AM–5:00 PM

• Thursday: 9:00 AM–5:00 PM

• Friday: 9:00 AM–5:00 PM

• Saturday: 9:00 AM–5:00 PM

• Sunday: Closed