At Diss Discount, we understand that customers may occasionally need to change or cancel an order. This Order Cancellation Policy explains how cancellation requests are handled, the time limits that may apply, and how refunds are processed.
This policy operates alongside applicable UK consumer protection laws, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Cancelling Before Dispatch
If you need to cancel an order, please contact us as soon as possible.
Where an order has not yet been dispatched, we will generally be able to cancel it and arrange a refund where applicable.
Once an order has been dispatched, it may no longer be possible to stop the shipment. In such cases, you may need to use the applicable cancellation or returns process.
2. Statutory Cancellation Rights
For eligible online purchases, UK consumers may have a statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.
This period and the applicable procedures can vary depending on the type of product and circumstances of the purchase. Certain goods and situations may be excluded from the statutory cancellation provisions.
Nothing in this policy is intended to limit any statutory consumer rights that apply to you.
3. How to Submit a Cancellation Request
To request cancellation, please contact our support team and provide enough information for us to locate your order, including:
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Order number
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Name used when placing the order
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Product or products you want to cancel
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Contact details
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Reason for cancellation, if you wish to provide one
We will check the current status of your order and let you know whether the requested cancellation can be completed.
4. Contact Methods
Cancellation requests can be submitted through:
Phone: +44 1379 640486
Email: help@dissdiscount.com
Please include your order number in your email or message whenever possible. This helps us identify and review the order more quickly.
5. Refunds Following Cancellation
When a cancellation is accepted and a refund is due, the payment will normally be returned using the same payment method used for the original purchase.
Diss Discount aims to process approved cancellation refunds within 7 business days.
After we issue the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Refunds are processed in GBP (£).
6. Cancelling Part of an Order
If your order contains several products and you only want to cancel one or more items, please contact us promptly.
A partial cancellation may be possible provided the relevant products have not already been processed or dispatched.
Where approved, the refund will cover the cancelled products and any applicable charges associated with those items.
7. Changes to an Existing Order
If you need to change an order rather than cancel it, contact us as soon as possible.
Depending on the order status, we may be able to assist with changes such as:
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Delivery address
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Product selection
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Quantity
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Other order information
Changes cannot always be made once an order has entered processing or has been dispatched.
8. Orders Placed with Incorrect or Incomplete Information
If an order contains incorrect information, such as an incomplete delivery address or inaccurate contact details, please contact us promptly.
We will make reasonable efforts to correct information before the order is processed or dispatched. Once the order has been dispatched, changes may no longer be possible.
9. Cancellation for Security Reasons
Diss Discount may place an order on hold or cancel an order where there are reasonable concerns involving fraudulent activity, unauthorised payment, suspicious transaction details, inaccurate information, or misuse of the website.
Where an order is cancelled and payment has already been received, any applicable refund will normally be returned through the original payment method.
10. Contact Information
If you have questions about cancelling an order or need assistance with a cancellation request, please contact us:
Business Name: Diss Discount
Address: 4 Mere St, Diss IP22 4AD, United Kingdom
Phone: +44 1379 640486
Email: help@dissdiscount.com
Business Hours:
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Monday: 9:00 AM–5:00 PM
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Tuesday: 9:00 AM–5:00 PM
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Wednesday: 9:00 AM–5:00 PM
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Thursday: 9:00 AM–5:00 PM
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Friday: 9:00 AM–5:00 PM
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Saturday: 9:00 AM–5:00 PM
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Sunday: Closed
