This Privacy Policy explains how Diss Discount (“we,” “our,” or “us”) collects, uses, stores, and protects personal information when you visit our website, contact us, or make a purchase.
We are committed to handling personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you visit our website, contact us, or place an order, we may collect information such as:
Personal and Contact Information
This may include your name, email address, telephone number, billing address, and delivery address.
Order Information
We may collect information relating to products you purchase, your order history, delivery details, and other information necessary to process and fulfil your order.
Payment Information
Payments are processed through the relevant payment provider. Payment information may be securely handled by the applicable payment service and is not ordinarily stored directly on our website servers.
Account Information
If our website provides customer account functionality, we may collect account credentials, preferences, and information associated with your account.
Website and Shopping Activity
We may collect information about how you interact with our website, including pages viewed, products viewed, items added to your basket, purchases, and general website activity.
Customer Communications
When you contact us by email, telephone, live chat, or another support channel, we may retain relevant information from the conversation in order to respond to your enquiry and provide customer service.
Cookies and Usage Information
We may collect information about your device, browser, IP address, website activity, and interactions with our website through cookies and similar technologies.
2. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders.
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Arrange delivery and provide order-related services.
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Send order confirmations and delivery updates.
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Respond to customer enquiries.
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Provide customer support.
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Process returns, refunds, and exchanges.
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Improve our website, products, and services.
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Maintain website security and help prevent fraudulent or unauthorised activity.
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Manage customer accounts where applicable.
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Send marketing communications where permitted by law and where an appropriate lawful basis applies.
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Meet legal, regulatory, accounting, and other applicable obligations.
3. Legal Basis for Processing
Where required under the UK GDPR, we process personal information using an appropriate lawful basis.
Depending on the circumstances, this may include:
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Contract: Where processing is necessary to process an order or provide a service you have requested.
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Legal obligation: Where we are required to process or retain information to comply with applicable law.
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Legitimate interests: Where processing is reasonably necessary to operate, protect, and improve our business, provided those interests do not override your rights.
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Consent: Where we ask for your permission for a specific use of your information, such as certain marketing communications or non-essential cookies.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted third parties where necessary to operate our business and provide services to you.
These may include:
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Payment providers that process transactions.
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Delivery and courier providers involved in fulfilling your order.
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Website and hosting providers that help operate our online store.
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Technology and customer support providers that assist with website functionality and customer service.
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Professional advisers or service providers where reasonably necessary.
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Legal or regulatory authorities where disclosure is required by law or necessary to protect legal rights, safety, or security.
Third-party service providers may process information according to their own privacy policies and applicable legal requirements.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Keep essential website functions working.
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Remember preferences.
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Maintain shopping basket and checkout functionality.
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Understand website traffic and usage.
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Improve website performance.
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Support security and fraud prevention.
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Support analytics or marketing activities where applicable.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
For additional information, please refer to our Cookie Policy.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted over the internet.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Certain information may need to be retained for longer periods where required for accounting, legal, regulatory, fraud-prevention, dispute-resolution, or other legitimate business purposes.
When information is no longer required, we will take reasonable steps to securely delete or otherwise dispose of it.
8. Your Rights Under UK GDPR
Subject to applicable legal requirements and limitations, you may have the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of certain personal information.
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Request restriction of processing in certain circumstances.
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Object to certain types of processing.
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Request portability of certain information where applicable.
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Withdraw consent where processing is based on consent.
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Opt out of direct marketing communications.
If you receive marketing communications from us, you can unsubscribe using the available unsubscribe option or contact us directly.
9. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concern.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, content, or policies of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or legal requirements.
Any updated version will be published on this page together with a revised effective date.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:
Diss Discount
4 Mere St
Diss IP22 4AD
United Kingdom
Phone: +44 1379 640486
Email: help@dissdiscount.com
Business Hours
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
