At Diss Discount, we want customers to receive products that meet their expectations. If something arrives damaged, faulty, incorrect, or you decide that a purchase is no longer suitable, this policy explains the available return, refund, exchange, and cancellation options.
Our returns process is intended to operate alongside applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.
1. Return Period
Eligible products can generally be returned within 30 days of receiving your order, subject to the conditions outlined below.
A return may be considered where an item is:
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Faulty or damaged
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Incorrectly supplied
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Not as described
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Unwanted or no longer required
Some products may have different return requirements because of their nature, condition, hygiene considerations, or other applicable restrictions.
2. Contact Us Before Returning
Please contact Diss Discount before sending any item back. Our team will confirm the appropriate return procedure and provide any instructions needed.
When requesting a return, please provide:
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Your order number
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Your name and contact details
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The item you want to return
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The reason for the return
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Photographs of the item and packaging where relevant
For damaged or faulty products, photographs can help us assess the issue and determine the appropriate resolution more efficiently.
3. Return Condition
For change-of-mind returns, products should normally be returned:
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Unused and in their original condition
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Free from damage caused after delivery
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Uninstalled where applicable
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With original packaging where reasonably possible
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With all accessories, components, manuals, and other supplied items
A reduction in refund may apply where an item has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functionality, subject to applicable consumer law.
Products damaged through misuse, improper installation, modification, or other customer-caused damage may not qualify for a full refund.
Faulty, damaged, incorrectly supplied, or misdescribed products will be handled in accordance with your applicable statutory rights.
4. Return Delivery Costs
For faulty, damaged, incorrectly supplied, or misdescribed items, Diss Discount will cover reasonable return delivery costs where applicable.
For change-of-mind returns, the customer will generally be responsible for the cost of returning the product, unless applicable law requires otherwise or we agree to cover the cost.
For large or bulky products, please contact us before arranging transportation so that we can confirm the appropriate return method.
5. Restocking Fees
We do not charge restocking fees on eligible returns.
Where the customer is responsible for return delivery costs, those costs will be explained as part of the return arrangements.
6. Refunds
Approved refunds will normally be issued to the original payment method used for the purchase.
Refunds are processed in GBP (£).
Once a returned product has been received and the refund has been approved, we aim to process the refund within 7 business days.
Your bank, card provider, or payment service may take additional time to make the refunded amount available in your account.
A confirmation will be provided once the refund has been processed.
7. Exchanges
Where suitable, an exchange may be available for eligible products, subject to stock availability.
If the requested replacement is unavailable, we may discuss an alternative resolution or refund where appropriate.
If you would prefer an exchange rather than a refund, please let us know before returning the product.
8. Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty, incorrect, or materially different from its description, please contact us as soon as possible and, where applicable, within 30 days of delivery.
Please provide your order number and clear photographs of the product and packaging where possible.
Following review, the appropriate remedy may include:
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Replacement
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Repair where appropriate
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Refund
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Another remedy available under applicable consumer law
Where the issue is the responsibility of Diss Discount, we will cover applicable return or replacement delivery costs.
9. Cancelling an Order
If you want to cancel an order, please contact us as soon as possible after placing it.
Where an order has not yet been dispatched, we will make reasonable efforts to cancel it before shipment.
If the order has already been dispatched, it may not be possible to stop the delivery. In that situation, the return process may apply.
Any statutory cancellation rights available to you remain unaffected by this policy.
10. How Returns Are Arranged
Depending on the product, returns may be completed by post or through an arranged delivery/collection method.
For larger or bulky items, please contact our team before arranging transportation. We will provide return instructions suitable for the product.
Please do not send a return to our business address without first contacting us and receiving the appropriate return instructions.
11. Refund Timeframe
After a returned item has been received and the return has been reviewed and approved, we aim to process the applicable refund within 7 business days.
The time for the money to reach your account depends on your bank or payment provider and may be longer than our processing period.
12. Contact Details
For return, refund, exchange, or cancellation enquiries, please contact:
Business Name: Diss Discount
Address: 4 Mere St, Diss IP22 4AD, United Kingdom
Phone: +44 1379 640486
Email: help@dissdiscount.com
Business Hours:
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Monday: 9:00 AM–5:00 PM
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Tuesday: 9:00 AM–5:00 PM
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Wednesday: 9:00 AM–5:00 PM
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Thursday: 9:00 AM–5:00 PM
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Friday: 9:00 AM–5:00 PM
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Saturday: 9:00 AM–5:00 PM
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Sunday: Closed
