At Diss Discount, we take care to process and prepare every order efficiently so that your purchases reach you safely and within the estimated delivery timeframe. This Shipping Policy outlines how orders are handled, delivery times, shipping charges, and what to do if your order is delayed, damaged, or not delivered.
1. Order Processing Cut-Off
Orders received by 5:00 PM (GMT+00:00) Greenwich Mean Time (London) on working days will normally be processed on the same day.
Orders placed after the daily cut-off time, on weekends, or on UK bank holidays will be processed on the next working day.
2. Processing & Dispatch
After an order has been confirmed, we generally prepare and dispatch it within 1–2 working days, Monday to Saturday.
Certain orders may require additional handling time, particularly larger items, bulky products, or orders placed during periods of high demand. If there is an unexpected delay in processing, we will provide an update where appropriate.
3. Delivery Time
Following dispatch, standard delivery within the United Kingdom generally takes approximately 3–5 working days.
Actual transit time can depend on the delivery address, order size, product type, and the carrier handling the shipment. Larger or bulky items may be subject to specific delivery arrangements.
4. Estimated Delivery Period
Combining the normal processing and transit periods, the estimated overall delivery timeframe is approximately 4–7 working days.
These timeframes are estimates rather than guaranteed delivery dates. Circumstances such as carrier delays, severe weather, public holidays, or other events outside our reasonable control may affect delivery.
5. Delivery Charges
Where delivery charges apply, the applicable UK shipping cost will be displayed at checkout before you complete your purchase.
Some products, delivery locations, or special delivery requirements may carry additional charges. Any applicable costs will be shown before payment is submitted.
6. UK Delivery Coverage
Diss Discount currently provides delivery within the United Kingdom.
If you are uncertain whether delivery is available to your particular address or location, please contact our customer support team before placing your order.
7. Packaging & Delivery Handling
We make reasonable efforts to ensure products are properly prepared and packaged before dispatch. Suitable protective packaging is used where appropriate to help minimise the possibility of damage during transportation.
When your order arrives, we recommend checking the package and its contents. If there is visible damage, please contact us promptly so that we can assist.
8. Tracking Your Order
When tracking is available for your shipment, dispatch confirmation will be sent to the email address provided with your order.
Tracking information may take approximately 24–48 hours to become active after the order has been dispatched. Once available, you can use the supplied tracking details to follow your shipment.
9. Failed or Unsuccessful Delivery
If a carrier is unable to complete delivery because of an incorrect or incomplete address, an unsuccessful delivery attempt, or another delivery-related issue, we may contact you to determine the appropriate next step.
Where redelivery is required because incorrect or incomplete address information was supplied by the customer, additional delivery charges may apply.
10. Damaged, Missing or Lost Orders
If your order arrives damaged, items are missing, or your shipment appears to have been lost in transit, please contact us as soon as reasonably possible.
For damaged goods, please provide your order number along with photographs of the affected product and its packaging where possible. We will assess the matter and, where appropriate, work with the delivery carrier to determine a suitable resolution. Depending on the circumstances, this may include a replacement or refund.
11. Delivery Delays
We make every reasonable effort to meet the estimated delivery periods stated above. However, delivery times can occasionally be affected by circumstances outside our control, including carrier disruptions, adverse weather, public holidays, or other unforeseen events.
If your order has experienced a significant delay, please contact us so our team can help check the current delivery status.
12. Contact Us
For questions about shipping, delivery, or an existing order, you can contact Diss Discount using the details below:
Business Name: Diss Discount
Address: 4 Mere St, Diss IP22 4AD, United Kingdom
Phone: +44 1379 640486
Email: help@dissdiscount.com
Business Hours:
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Monday: 9:00 AM–5:00 PM
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Tuesday: 9:00 AM–5:00 PM
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Wednesday: 9:00 AM–5:00 PM
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Thursday: 9:00 AM–5:00 PM
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Friday: 9:00 AM–5:00 PM
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Saturday: 9:00 AM–5:00 PM
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Sunday: Closed
