These Billing Terms explain how charges, billing details, payments, invoices, refunds, and billing enquiries are handled when you purchase from Diss Discount.
By placing an order through our website, you agree to the billing arrangements described below.
1. Providing Billing Details
When completing an order, you are responsible for ensuring that your billing information is accurate and complete.
Depending on the payment method used, this may include:
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Full name
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Billing address
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Email address
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Telephone number
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Payment information
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Other information required to complete or verify the transaction
Incorrect or incomplete billing information may cause delays in payment verification or order processing.
2. Order Total
Before completing your purchase, the checkout page will display the amount payable for your order.
Depending on the order, the total may include:
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Product prices
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Applicable VAT or taxes
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Delivery charges, where applicable
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Other charges clearly identified during checkout
You will be given an opportunity to review the order total before submitting payment.
3. Currency and Conversion Charges
Prices displayed on the Diss Discount website are in British Pounds Sterling (GBP/£) unless otherwise stated.
If your payment method is linked to another currency, your bank or payment provider may apply its own exchange-rate adjustment, currency conversion charge, or transaction fee. Such charges are outside our control.
4. Payment Authorisation
When you submit an order, you authorise the relevant payment provider to process the amount shown during checkout.
Transactions may be subject to security checks or payment authorisation. If the payment cannot be authorised successfully, the order may be placed on hold or may not be processed until valid payment is received.
5. Billing Address Verification
Where required by the payment provider, your billing address should correspond with the address registered to your selected payment method.
We may contact you if additional information is needed to verify a payment or confirm an order.
6. Order Confirmations and Invoices
After an order has been submitted successfully, you will normally receive an order confirmation by email containing the relevant purchase details.
If you require an invoice or additional billing documentation, please contact our support team.
We recommend keeping your order confirmation and any invoice provided for your records.
7. Pricing or Calculation Errors
We take reasonable steps to ensure that product prices and billing information shown on our website are accurate.
If an obvious pricing, calculation, or billing error is identified, we reserve the right to correct the information.
Where an error affects an order that has already been submitted, we may contact you to explain the issue and discuss the available options. If the order cannot reasonably be fulfilled because of the error, the affected order may be cancelled and any payment received for it will be refunded where applicable.
8. Refunds and Billing Corrections
Approved refunds will normally be sent to the original payment method used for the purchase.
Refunds and adjustments are handled in accordance with our Return & Refund Policy and other applicable website policies.
Once a refund has been issued, the time required for the funds to reach your account depends on the relevant bank or payment provider.
9. Duplicate or Unexpected Charges
If you believe that:
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You have been charged twice for the same order
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The amount charged does not match your confirmed order
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A billing transaction appears incorrect
please contact us promptly.
Include your order number and relevant transaction information so that we can investigate the matter and correct any confirmed billing error.
10. Payment Information Security
Diss Discount uses established payment processing services to handle online transactions.
We do not ordinarily store complete payment card details on our own website servers. Payment information may instead be handled by third-party payment providers under their own security practices, terms, and privacy policies.
For information about how personal information is collected and used, please review our Privacy Policy.
11. Billing Support
For assistance with billing, invoices, payments, refunds, or charges, please contact:
Business Name: Diss Discount
Address: 4 Mere St, Diss IP22 4AD, United Kingdom
Phone: +44 1379 640486
Email: help@dissdiscount.com
Business Hours:
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Monday: 9:00 AM–5:00 PM
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Tuesday: 9:00 AM–5:00 PM
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Wednesday: 9:00 AM–5:00 PM
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Thursday: 9:00 AM–5:00 PM
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Friday: 9:00 AM–5:00 PM
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Saturday: 9:00 AM–5:00 PM
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Sunday: Closed
